Mansi is an accomplished sustainability and business improvement leader with extensive experience in the aviation industry. Since joining Etihad Airways in 2012, Mansi has driven significant advancements in sustainability, operational excellence, and process optimization.
As the leader of Sustainability & Excellence, she has successfully developed and implemented sustainability strategies aligned with corporate objectives, achieving key certifications including ISO 14001 and IATA's Environmental Assessment. Mansi's leadership has also guided Etihad in enhancing procurement processes, carbon emissions reporting, and participating in initiatives such as the Carbon Disclosure Project and EcoVadis rating.
With a proven track record in business improvement, Mansi has delivered substantial cost reductions, driving efficiencies and customer satisfaction improvements across various areas. She played a key role in the establishment of Etihad’s Operational Excellence Program, empowering champions across the company to lead impactful projects, one of which transformed a loss-making unit into a profitable operation within two years.
In her earlier roles at Qantas Loyalty and SingTel Optus, Mansi honed her expertise in business and process analysis, where she drove service enhancements, system optimizations, and effective stakeholder engagement. Her commitment to continuous improvement, coupled with her qualifications, including an MBA and certifications in Lean Six Sigma and Project Management, has equipped her to lead with both strategic vision and a hands-on approach to implementation.
Mansi's dedication to sustainability, excellence, and impactful business improvements continues to make a significant difference at Etihad and within the broader aviation industry.
Luzelle Berger is a seasoned sustainability professional with over 18 years of experience in environmental sustainability, corporate social responsibility, and ESG reporting. She has a proven track record of leading carbon reduction initiatives, net-zero road mapping, and environmental compliance in the aviation, logistics, and infrastructure sectors.
As the UK Sustainability Manager, Luzelle oversees the development and execution of sustainability strategies across the UK and Northern Europe, aligning operations with global sustainability goals. She works closely with key stakeholders, including Heathrow Airport, to implement measurable improvements in climate action, ESG strategy, and corporate sustainability communications.
Previously, Luzelle served as Sustainability Manager at Etihad Airways, where she spearheaded the airline’s award-winning sustainability programs, implemented biodiversity conservation policies, and developed ESG frameworks that enhanced the company’s environmental impact. Her expertise includes ESG reporting (CDP, GRI, Ecovadis), circular economy initiatives, environmental data management, and compliance with international sustainability standards (ISO 14000, 50001, IEnvA, SECR, ESOS).
Beyond her corporate leadership, Luzelle is passionate about educating organizations on sustainable practices, fostering partnerships, and driving impactful change in the industry. She is an active member of the Energy Managers Association (EMA), Chartered Institution of Wastes Management (CIWM), and the Institute of Environmental Management and Assessment (IEMA).